Terms & Conditions

Steam Test guarantee

As pressure safety tests require an independent person to certify the correct operation of a boiler I am not able to ‘self-certify’ hydraulic and steam tests for the locomotives that I have for sale.

For locomotives that are sold with my “steam test guarantee” I have checked the correct operation of a boiler and its associated controls, and I provide a guarantee that the boiler is capable of being successfully certified against the scheme of examination operated by either the Southern Federation of Model Engineering Societies (SFMES) or the Northern Association of Model Engineers (NAME) within 14 days of the sale date.

If a locomotive is submitted for a hydraulic or steam test examination by an inspector authorised to issue certificates by SFMES or NAME within 14 days and which it fails, then upon my receipt of the examination failure report and with my written agreement, the purchaser can return the locomotive to me for a refund, subject to the condition of the locomotive being the same as it was when shipped.

  • Purchaser arranges and pays for the cost of return shipping
  • Locomotive is returned in the original shipping crate
  • Refund issued upon my receipt of the locomotive, subject to my check that the condition of bodywork, mechanical components, paintwork, controls, fittings are as they were when supplied
  • Refund paid by the payment method used to make the purchase.
  • Guarantee is non-transferable

Privacy Policy

Suffolk Steam Ltd is registered with the Information Commissioner’s Office, the UK’s data protection regulator. We do not store customer credit card details

Payment

Online bank transfer is our preferred way to accept payment. Details of how to pay will be given on your invoice.

If you are collecting an item in person, you are welcome to inspect the item before making the final payment. A small deposit may be requested in order to reserve the item before you come to inspect and pay the balance.

Goods remain the property of Suffolk Steam Ltd until payment in full has been received.

Suffolk Steam Ltd is currently not VAT registered. If you are a business purchasing an item from us, this means that you cannot claim VAT back on a purchase.

All prices on this web site are in UK pounds sterling.

Delivery Policy

Small items weighing less than 25kg will be dispatched within 2 working days using a delivery service that gets the item to you normally within a further 3 working days.

Large items that require a pallet delivery service will be dispatched within 5 working days using an ‘any time’ economy delivery service that gets the item to you normally with a further 5 working days. An additional charge will be made if a timed or non-weekday delivery slot is needed. Please enquire before placing an order if this is required.

Due to the fragile nature or awkward shape of some items, they may be offered on a collection only basis. Items will be clearly marked if this applies to them.

Parcel or pallet tracking details will be provided to allow you to check on the delivery of an item, together with estimated delivery timescales. If there will not be anybody at your property to accept a delivery, please contact the carrier to agree an alternative delivery timetable. If there is a failed delivery due to no one being able to accept a delivery, we may need to pass on a redelivery charge to you. Occasionally a delivery lorry may not have space to take a pallet on a delivery run, and deliveries need to be rescheduled to a later date. Unfortunately, we cannot refund delivery charges should a delivery be delayed as a result.

Please check packages or pallets for damage when they are delivered and notify us immediately if goods are received damaged. Sometimes the insured value of a package is lower than the actual value of the goods contained in that package, if you need the goods to be fully covered by insurance, please contact us before purchase to determine the additional cost and to arrange this.

We can arrange to ship items to non-UK mainland addresses, please contact us for details of shipping costs. We will also clearly explain who is responsible for payment of local taxes, import duty, port fees.

Description of items for sale

The majority of the items that we sell are previously owned items, so please make sure that the item meets your requirements before your purchase it. We are happy to answer any questions about an item prior to purchase, and you are welcome to make an appointment to view an item that you are interested in.

The textual description, photographs (and where included a video showcase) provide the specification and condition of an item as offered for sale. If a prospective purchaser requires additional information about an item, for example photos of a specific area of an item, that information must be requested it in advance of a purchase. By purchasing an item, the purchaser is aware of the condition of an item and accepts that the item meets their needs.

Refund / Cancellation Policy

You can cancel your order up to 14 days after delivery without giving a reason. You are responsible for the cost of returning items and arranging shipping. Items must be returned in the original condition.